Frequently Asked Questions

Application approvals typically take up to 72 hours. However, certain circumstances or outliers may require additional time to complete the process. 

We do not offer furnished apartment homes at this time; however, we’re happy to recommend our trusted partners at Cort Furniture, who offer flexible and stylish furnishing packages to help make your move seamless and comfortable. 

At this time, we do not offer short-term leases. Currently, we are offering 13–15-month lease terms. We encourage you to check back with us in the future, as lease term options may change. 

Yes, we do offer corporate leases. Greystar provides a list of pre-approved companies eligible for corporate housing. Please contact the leasing team for additional details and qualification information. 

Yes! We’re currently offering 10 weeks free base rent plus a $1,000 gift card (or equivalent concession) for residents who move in within 30 days. For move‑ins beyond 30 days, we’re offering 8 weeks free. Please contact the leasing team for full details and eligibility!   

Yes! You’re absolutely welcome to decorate your apartment and make it feel like home — we want you to love your space so much that you never want to move.  Decorating is permitted as long as any changes fall within normal wear and tear guidelines. Just be mindful that significant alterations or damage beyond normal wear and tear may result in charges at move-out. If you’re ever unsure about a specific project, our team is happy to help guide you. 

Each apartment home comes standard with a refrigerator featuring in-door ice and water with a pull-out freezer drawer, dishwasher, stove, and microwave. A full-size washer and dryer are also included, either stackable or side-by-side depending on the layout.   

Subletting your apartment is not permitted, but our leasing team is happy to discuss any other options or questions you may have about your lease. 

Yes! All of our apartment homes come with in‑unit laundry, featuring full-size stackable or side-by-side washers and dryers for your convenience.   

Our pool is open seasonally from dusk to dawn, along with all outdoor amenities. These hours are in place to ensure a relaxing environment for all residents and to help observe community quiet hours. We appreciate everyone’s cooperation in helping keep our shared spaces enjoyable for all. 

Our fitness center is open 24 hours a day, 7 days a week for residents to enjoy at their convenience. 

Yes, the building features controlled access entry, allowing only residents and authorized guests to enter for added convenience and peace of mind. 

We partner with Fetch Package Concierge for all direct-to-door deliveries, allowing residents to choose convenient delivery time windows that work best for them. 

Yes, parking is available. Each leaseholder receives one complimentary parking space. Additional vehicles may be parked for $35 per month. We also offer Reserved Parking spaces for $50 per month, as well as EV charging stations. Guest parking is located on the first floor of the parking deck, and all visitors must register their vehicle with LMS Parking. 

Yes, EV charging stations are available! The community offers 17 EV charging stations for residents. 

Yes, public transportation is conveniently accessible from our community. Both the Lynx Light Rail stop and the CATS Bus Sugar Station are located directly across the street. 

We are located within the Charlotte-Mecklenburg School District. This district serves several schools, including Highland Renaissance Academy, Martin Luther King Jr. Middle School, and Garinger High School. 

You can conveniently pay your rent electronically through Bilt or Flex. 

Yes, each leaseholder is required to carry an active renter’s insurance policy with a minimum liability coverage of $100,000. 

While no utilities are included in rent, there is an additional monthly charge of $120 that covers services such as Valet Trash, Pest Control, Bulk Trash Pick-Up, Fetch Package Concierge Service, and Spectrum. 

Future residents are responsible for setting up their utilities with Duke Energy. Service can be established by calling 800-777-9898.   

Sorella utilizes Spectrum for Internet and TV streaming services. Residents can upgrade or adjust their service by calling 855-895-5302. Please note that any upgrades are billed separately. 

Yes, we are a pet-friendly community and utilize our Pet Policy for animal management. Please note that breed restrictions do apply. For additional details regarding our pet policy, fees, and requirements, we encourage you to contact the leasing team directly.   

The pet fee is $400 per pet, with a maximum of two pets per apartment home. Monthly pet rent is $25 per pet. In addition, our required pet screening is an annual fee of $28, which is paid at move-in and again upon lease renewal. 

There is no weight limit for pets; however, breed restrictions do apply. Please contact the leasing team for specific details regarding our breed restrictions. 

Yes, we do have on-site maintenance. Our service team is available during business hours to promptly address routine maintenance requests, and we also offer after-hours emergency maintenance for urgent issues. 

If an item in your home needs repair, you can easily submit a maintenance request through the Resident Experience app. Simply log in, select “Service Request,” provide details about the issue, and submit it directly to our on-site maintenance team.  Requests are automatically logged and prioritized based on urgency. For emergencies, please call the leasing office number and follow the prompts for immediate assistance. 

Maintenance requests are submitted through the Resident Experience App and prioritized by urgency. Emergencies are handled immediately, and routine requests are completed during business hours on a first come first serve basis. Once resolved, the request is closed and documented. 

No, you do not have to be present for a maintenance technician to complete the work. When submitting your request through the Resident Experience app, you can grant permission to enter, and our team will access your apartment during business hours to complete the repair.  If you prefer to be home, you’re welcome to note that in your request and we’ll coordinate accordingly. 

Because our community uses key fobs and the Brivo mobile access app, lockouts should be very rare. We encourage all residents to keep their fob accessible and ensure their Brivo app is active to avoid any issues.  In the event your fob or mobile access is not working, please contact the emergency maintenance line for immediate assistance so our team can help you regain access as quickly as possible. 

Because this is a brand-new apartment community, your home has never been lived in. Prior to your move-in, our team will complete a final quality inspection to ensure everything is in perfect working order.  We thoroughly clean the apartment, test all appliances, plumbing, HVAC systems, lighting, and address any final touch-ups needed from construction. Our goal is to make sure your new home is pristine, fully functional, and ready for a seamless move-in experience.